Somehow Joseph breaking his phone, was an unexpected blessing. After he broke it, he called me at work, and we were both a pretty frustrated, he HAS to have a phone. So off to our neighborhood Verizon store we went. The guy there was super nice, unfortunately his phone was beyond repair, and out of warranty. So we looked at our options, buying a used one on eBay or a new one there. Luckily my line was up for an upgrade, it shouldn't have been. So we explained exactly what we wanted, to accommodate a blind man (we usually just tell strangers that he is blind, unless pushed for more info. It's just easier) a simple flip phone, bigger buttons, and the capability to read out the caller ID. We picked between two "free" phones, and one fit his needs better than the other.
That poor guy, his name was Jarod by the way, he spent over an hour helping us out. Most of it was spent getting the Audible Caller ID to work, meanwhile, I perused phones, played with an iPhone, and paced. He had a couple of customers come while he was wrestling with the phone, one awful one, that he invited to leave, one great one who needed a new case for his phone.
Once all of that was done, it was time to check out which is a little bit of an ordeal on it's own. He made a phone call in the middle asking for a discount code... Joseph was getting a $200 phone for free, and we still got to send in for the $50 rebate. So someday soon, we have a $50 Visa card coming, all because Joseph broke his phone. Another reason we love Verizon.
1 comment:
We have always loved Verizon too! I don't know if this was the case with you guys (as to why your phone was up for an upgrade) but every ONE year, the main phone on the account is eligible for a discounted upgrade then after TWO years the main phone is eligible for a free phone while the second is eligible for the discount. You were probably past your one year discount. Last time we got phones at Verizon, the one we picked was buy one get one free. So Michael got his new every two (free) and because he "purchased" his phone, I got mine for free. That meant we got two Android phones for free!
I'm glad you guys got such great customer service, Verizon is great with that (which is not something I can say for every carrier I've been with!) and I'm glad you guys got a phone that works for him!
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